Terms of service

OVERVIEW

Welcome to VËLQENARA!

The terms “we,” “us,” and “our” refer to VËLQENARA. We operate this online store to offer women's comfortwear, original clothing designs, and related accessories.

Our store is powered by Shopify, which provides the ecommerce platform through which we offer our products and services.

These Terms of Service, together with our Privacy Policy and other applicable store policies, explain the terms and conditions governing your use of our website and services.

By accessing our website, browsing our collections, creating an account, or making a purchase, you agree to these Terms of Service and our Privacy Policy, subject to applicable law.

Please review these terms carefully before using our website. If you do not agree to them, please discontinue using our services.

You can review our Privacy Policy at:

https://velqenara.com/policies/privacy-policy

SECTION 1 — ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required by law.

You agree to use our website and services only for lawful purposes. You may not use our products or services in a way that violates applicable laws or infringes the rights of others.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where permitted by applicable law, including in cases involving suspected fraud, misuse, or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website content without our written permission, except as permitted by law.

SECTION 3 — INFORMATION ON OUR WEBSITE

We make reasonable efforts to provide accurate and current information. However, product descriptions, availability, pricing, and other website information may occasionally contain errors or omissions.

We may correct errors and update information as necessary, subject to applicable consumer protection laws.

SECTION 4 — PRODUCTS, PRICES, AND AVAILABILITY

VËLQENARA offers women's comfortwear, original designs, and related accessories. Product availability may change without notice.

Product colors and appearance may vary depending on your device display. We aim to describe our products accurately, including materials, sizing, and relevant features.

Prices are displayed on our website and may change. Any applicable shipping charges and taxes will be presented during checkout.

Products described as "Coming Soon" are not available for purchase unless and until we expressly make them available for ordering.

SECTION 5 — ORDERS AND BILLING

We reserve the right to review, limit, or cancel orders where reasonably necessary, including for suspected fraud, pricing errors, or product unavailability.

If we cancel an order after payment has been collected, we will provide any refund required by applicable law.

You agree to provide accurate and current billing, shipping, and contact information so that we can process your orders and communicate with you.

SECTION 6 — SHIPPING AND DELIVERY

Shipping options, charges, and delivery information are described in our Shipping Policy:

https://velqenara.com/policies/shipping-policy

Delivery estimates may vary depending on destination, fulfillment arrangements, and carrier conditions.

SECTION 7 — RETURNS AND REFUNDS

Returns, exchanges, and refunds are governed by our published Refund Policy and applicable law:

https://velqenara.com/policies/refund-policy

Please review that policy before purchasing.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our website may use third-party providers for ecommerce hosting, payment processing, shipping, analytics, and other business functions.

Some links may direct you to websites operated by third parties. We do not control their content or practices. Your use of those services may be subject to their separate terms and privacy policies.

Nothing in this section limits rights or remedies that cannot legally be excluded.

SECTION 9 — CUSTOMER FEEDBACK AND SUBMISSIONS

If you submit reviews, suggestions, feedback, or other content, you confirm that you have the right to share that material.

You grant VËLQENARA a nonexclusive, worldwide, royalty-free license to use, reproduce, and display submitted content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, misleading, abusive, or infringes another person's rights.

SECTION 10 — INTELLECTUAL PROPERTY

Our brand name, original designs, photographs, graphics, website text, and other content may be protected by applicable intellectual property laws.

Except as permitted by law, you may not reproduce or commercially exploit our protected materials without authorization. References to third-party trademarks remain the property of their respective owners.

SECTION 11 — PROHIBITED USES

You may not use our website to engage in unlawful conduct, transmit malicious code, interfere with website security, attempt unauthorized access, submit fraudulent orders, infringe intellectual property rights, or harass or harm others.

We may restrict access where reasonably necessary to protect our website, customers, and business, subject to applicable law.

SECTION 12 — WARRANTIES AND LIMITATIONS OF LIABILITY

We work to maintain an accurate, functional, and secure shopping experience. However, website availability and uninterrupted access cannot be guaranteed.

To the extent permitted by applicable law, VËLQENARA is not liable for indirect, incidental, special, or consequential losses arising from use of the website.

Nothing in these Terms excludes or limits liability, warranties, consumer rights, or legal remedies that cannot lawfully be excluded or limited.

SECTION 13 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify VËLQENARA against third-party claims arising directly from your unlawful use of our website or your material violation of these Terms, except to the extent caused by our own unlawful conduct, negligence, or misconduct.

SECTION 14 — SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

SECTION 15 — TERMINATION

These Terms remain effective unless terminated by you or VËLQENARA.

We may suspend or terminate access to our services for material violations of these Terms, subject to applicable law. Obligations that by their nature should survive termination will remain in effect.

SECTION 16 — ENTIRE AGREEMENT

These Terms, together with applicable policies expressly referenced in them, form the agreement governing your use of our website and services, except where separate terms apply to a particular transaction or service.

SECTION 17 — GOVERNING LAW

These Terms are governed by the laws applicable to the business operating VËLQENARA, subject to mandatory consumer protection laws and any jurisdictional requirements that cannot legally be waived.

The business's governing jurisdiction and legal entity information must be confirmed before launch.