Refund policy

Refund Policy

At VËLQENARA, we want you to feel confident in every purchase. Please review our return and refund policy before placing an order.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To qualify for a return, your item must be in the same condition in which you received it: unworn, unused, with original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

How to Request a Return

To request a return, contact us at:

nestyf6@gmail.com

Include your order number, the item you wish to return, and the reason for your request.

If your return is approved, we will provide the correct return address and instructions.

Please do not send items back without first requesting a return. Unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for standard returns, including returns due to personal preference or sizing, unless otherwise required by law.

If your item arrives damaged, defective, or incorrect, contact us so we can review the issue and arrange an appropriate resolution, including return shipping where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us promptly at nestyf6@gmail.com with your order number and a description of the problem.

Photographs may help us resolve the issue more quickly.

We will review the situation and provide an appropriate resolution consistent with applicable law.

Exceptions and Non-Returnable Items

Personalized or made-to-order products may have different return conditions when those conditions are clearly disclosed before purchase and permitted by applicable law.

This does not limit your rights if an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

Gift cards are non-returnable except where required by law.

For questions about an item's return eligibility, please contact us before ordering.

Exchanges

If you need a different size, color, or style, please contact us to discuss available options.

Our standard exchange process is to request a return of the original item and place a separate order for the replacement once the return has been accepted.

Replacement availability is not guaranteed.